Information We Collect

We collect different types of information depending on how you use our site and services. Here's what that looks like in practice:

Information You Give Us Directly

When you sign up for our learning programs or contact us, you share:

• Your name and email address
• Phone number (if you choose to provide it)
• Professional background and learning goals
• Payment information when enrolling in courses
• Any questions or feedback you send our way

Information We Collect Automatically

Like most websites, we gather some technical data when you visit:

• Your IP address and general location (city level, not your exact address)
• Browser type and device information
• Pages you visit and how long you stay
• Referral sources (how you found us)
• Time and date of your visits

How We Use Your Information

Your data serves specific purposes – we're not in the business of hoarding information we don't need.

We might occasionally send educational content or updates about new programs. You can opt out of these communications anytime – there's an unsubscribe link in every email.

Data Storage and Security

We store your information on secure servers located in Taiwan and use industry-standard encryption protocols. This includes SSL/TLS encryption for data transmission and encrypted storage for sensitive information like payment details.

Our security measures include:

• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data internally
• Encrypted backups stored in secure facilities
• Monitoring systems to detect suspicious activity
• Staff training on data protection practices

That said, no system is completely bulletproof. We do everything reasonably possible to protect your data, but we can't guarantee absolute security. If you notice anything suspicious with your account, let us know immediately.

Sharing Your Information

We don't sell or rent your personal data. Period. But we do share limited information with trusted partners when necessary:

Service Providers

We work with companies that help us run our platform – payment processors, email service providers, and hosting companies. These partners only access the data they need to do their job and are contractually required to protect it.

Legal Requirements

We may disclose information if required by Taiwan law, court orders, or government regulations. This includes responding to valid legal requests from law enforcement.

Business Transfers

If ShimmerCharge is acquired or merged with another company, your data would transfer to the new entity. We'd notify you before this happens and explain any changes to how your information is handled.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights over your information. Here's what you can do:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to fix inaccurate or incomplete information
• Deletion: Request removal of your data (subject to legal retention requirements)
• Processing Restriction: Limit how we use your information in certain circumstances
• Objection: Oppose processing of your data for specific purposes
• Data Portability: Receive your data in a structured format to transfer elsewhere

To exercise these rights, email us at support@shimmercharge.com with your request. We'll respond within 15 business days as required by Taiwan law. We might need to verify your identity before processing certain requests.

There may be cases where we can't immediately delete your data – for example, if we need it to complete a service you've paid for or to comply with legal requirements. We'll explain our reasoning if this happens.

Cookies and Tracking Technologies

We use cookies – small text files stored on your device – to make our site work properly and remember your preferences. Here's the breakdown:

Essential Cookies

These are necessary for basic site functionality like keeping you logged in and processing enrollments. You can't opt out of these if you want to use our services.

Analytics Cookies

We use these to understand how people use our site – which pages are popular, where people get stuck, and what content is most helpful. This information is aggregated and doesn't identify you personally.

Preference Cookies

These remember your settings and choices to give you a better experience on return visits.

Most browsers let you control cookies through their settings. Keep in mind that blocking all cookies might affect how our site works for you.

Data Retention

We keep your information only as long as we need it for the purposes described in this policy. Once it's no longer necessary, we securely delete or anonymize it.

Typical retention periods:

• Account information: Duration of your enrollment plus 3 years for educational records
• Payment records: 7 years as required by Taiwan tax regulations
• Marketing communications: Until you unsubscribe or request deletion
• Technical logs: 90 days for security and troubleshooting purposes
• Course completion certificates: Permanently (you can access these anytime)

If you close your account, we'll delete most of your personal data within 30 days. Some information might be retained longer if required by law or for legitimate business purposes like fraud prevention.

International Data Transfers

Your data is primarily stored and processed in Taiwan. If we ever need to transfer information outside Taiwan – for example, if we use a service provider based elsewhere – we'll ensure appropriate safeguards are in place.

This might include standard contractual clauses approved by Taiwan authorities or verification that the receiving country has adequate data protection laws. We'll update this policy if our data transfer practices change significantly.

Children's Privacy

Our services are designed for adults and professionals. We don't knowingly collect information from anyone under 16 years old. If you're a parent and believe your child has provided us with personal data, contact us and we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top tells you when we last revised this policy. We encourage you to review it periodically – especially before providing new personal information or using new features.

Continued use of our services after changes means you accept the updated policy. If you don't agree with changes, you can close your account and stop using our platform.